FAQs

SHOPPING INFORMATION

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

  • Total orders over $25.00: free shipping
  • Total orders $0.00 – $25.00: $5.00 per order
  • Customers have the right to modify/cancel their orders within 12 hours of successfully placing the order.
  • After 12 hours, any request to cancel or change the order will not be accepted as the order will have been locked for processing and sent to the carrier.

You can refer to our Cancellation Policy for more information. 

Yes,If we cannot obtain authorization for your payment and even if you do not meet any eligibility criteria set out in our terms and conditions.

 

If the package is returned in certain cases, it may be subject to the manufacturer’s warranty policies if the goods are found to be defective or if there are issues during transportation. To resolve this matter, please get in touch with us via email at [email protected] or call at +1 (305) 767 4565‬. Depending on your preference, we will either resend the item or provide a full refund.

We do not re-selling users’ contact information or using images of users in ads without their consent. We respect and handle user information with care, obtaining the following data over secure SSL.

You can visit our Privacy Policy page for more clarification.

 

 

Please allow between  5-10 days for your order to arrive. If more than 10 days have passed please email us at [email protected] to review the status of your order. Refunds will be handled through email if necessary.

 

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

SHIPPING INFORMATION

  • Force majeure cases for delays, such as adverse weather conditions, holidays, and unforeseen risks. We kindly ask our customers to wait for an additional 5-7 days patiently. Alternatively, customers can Contact Us for more information regarding the delay and estimated delivery time.
  • For more detailed information regarding your order’s delivery, please contact our customer service.
  • Please check your current delivery status.
  • For tracking, click “My account > Tracking”
  • Tracking is available once the’s status change to on the way.
  • Please contact our customer service team via email at [email protected] or phone number : +1 (305) 767 4565. Kindly provide your order number and billing email address.
  • You need to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment) to be resolved.
  • Within 2 business days, we will provide a solution via email.
  • The deadline to report a damaged product is 14 days from the date of delivery. We refuse to resolve cases after 14 days from the date you received your order.
  • Once you place your order, you will be given a period of 12 hours during which you can modify or cancel it. However, once this time has passed, we will not accept any requests for canceling the order, regardless of the reason.
  • Please note that it is hard to change the color/ size option of your ordered items when the payment has been completed.
  • If you have other inquiries on changing options, please contact our customer service along with your transaction number and desired options.
  • In case your order has multiple products: Different products will be delivered by different suppliers, and the transportation time may vary as well. Please check the tracking information and kindly be patient with the delivery of the remaining packages.
  • If all tracking information shows that the items have been delivered but you still haven’t received your package, please contact us immediately for further assistance. We recommend following the steps provided in the non-delivery case to ensure the quickest support possible.

Here are the reasons of why delivery might fail

  • Incorrect address
  • Absence of presence upon delivery or missed call upon deliveryman’s attempts
  • Deliveryman might have delivered the parcel to the security office or within the parcel deposit box (or security office)

If the reasons above do not apply to your case and you cannot find your parcel, then please contact our customer service center.

PAYMENT INFORMATION

All payments and transactions are handled by payment gateway : Stripe.

We offer a range of secure and convenient payment options to provide you with a seamless shopping experience. Our payment methods include major credit cards such as Visa, MasterCard, American Express, JCB, and Discover Card.

 

 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.

 

We continuously strive to provide the best possible support and service to our customers. However, despite our best efforts, there may be instances where subjective errors occur or factors beyond our control come into play. We encourage you to reach out to us and share any issues or concerns you may have. We are committed to doing our utmost to assist you in every situation. Customer satisfaction is our top priority.